FAQs

Welcome to Kings Of The Deep (KOTD)! These are all of our most common questions, if you have any other questions or reasons to communicate with us, feel free to shoot us an email on our contact page and we will get back to you within 24 hours.

1. Shipping Time:

We have many different kinds of products on our store, and many of them are shipped in totally different ways. However, there is a general outline for how long it will take certain categories of products to arrive.

Here is a description for how long they will take. 

Shipping Details For Apparel and Hats: 

It takes 2-7 days for apparel and 2-5 days for accessories to be created. 

There are then multiple shipping options you can choose from.

Delivery Times USA: 

  • Overnight: 1 business day
  • Express: 1-3 business days
  • Standard: 3-5 business days 
  • Economy: 5-8 business days

Delivery Times International: 

  • Express: 1-3 business days
  • Standard: 3-5 business days
  • Economy: 5-10 business days
  • No Rush: 10-20 business days

Shipping Details For Decals:

We currently only ship decals to USA customers.

Shipping for decals is only offered in the United States and they will be shipped out using USPS stamped envelopes.

Shipping times for these will usually be around 2-5 days. 

Shipping Details For Bracelets: 

Our bracelets will take anywhere from 2-3 weeks to ship with an absolute maximum of 4 weeks (99% of orders take under 25 days).

If you have anymore questions regarding shipping, feel free to read our FAQ page or contact customer service through the "Contact Us" page.

2. Tracking:

Currently, we do not offer tracking, however, we are working on a solution for this. 

3. Multiple Product Orders:

Customers that have ordered multiple products from our store will almost always get each individual product in different packages. Do not worry if your package only had 1 of your items ordered, the other(s) is surely on its way. If you ordered multiple of the same type of product, you will very likely receive all of those products in the same package. 

5. Coupons:

Coupons are very frequently given out to customers as part of holiday specials, new arrival deals, etc. In order to claim them, you must type the coupon code into the provided spot that is displayed at checkout. IMPORTANT - You must type in the coupon code exactly as it was given to you or the coupon code will not work. This includes any capital letters, spaces, and special characters such as exclamation points. Only one coupon code may be used per order.

6. Changing/Cancelling Orders:

In order to change or cancel an order, you must contact us through our contact page or email us at support@kingsofthedeep.com within 12 hours of your purchase. Any attempts to change or cancel an order after 12 hours will not be allowed. 

7. Damaged Items:

If your item is damaged, you will be eligible for a full refund or exchange. You will need to contact us via email and provide clear images proving damage. 

8. Missing Items:

If you have an item that did not come, email us and we will confirm that it did not arrive. Once we have checked, we will issue you a full refund or resend the item, buyer's choice. 

9. Incorrect Items:

If you have received the wrong item, you have two options. You may either request a full refund or exchange the item you received for the item you originally ordered. Please contact our customer support via email to get this problem solved. 

10.  International Fees:

At KOTD, we ship some of our products overseas. In some situations, packages may be subject to import taxes or customs duties/fees that will be levied once the package has arrived to the recipient's country. Unfortunately, KOTD has no control over these fees and we cannot estimate the size of these fees because they will vary from country to country. Please contact your local customs office for more information regarding your personal country's fees.

11. How Soon Will I Receive My Refund?:

It takes up to 5 business days for us to issue a refund. There are 2 primary methods of payment that we take here at KOTD. Paypal and Debit/Credit Card. Paypal refunds are issued immediately while debit/credit card refunds can take up to 6 business days

(KOTD Retains the right to refuse refunds in any situation.)